IT Technician/ Local support officer (Resourceful – English Speaking)

📍 Location: Luxumbourg

🕒 Employment Type: Full-time / On-site

🗣️ Languages Required: Fluent English

📅 Experience Level: Junior to Mid-Level

We are looking for a resourceful and hands-on Local Support Officer (LSO) to provide first-line IT support within our office. You will be responsible for the day-to-day management and maintenance of IT equipment, resolving hardware issues, assisting users on-site, and ensuring smooth coordination with the central IT team. This position is ideal for someone who is proactive, organized, and technically capable.

Key Responsibilities

🛠️ On-Site IT Support

• Provide first-level technical support to users (PCs, monitors, mouse, keyboard, connectivity, printers, etc.).
• Set up and configure workstations for new joiners.
• Assist in resolving basic hardware/software issues or escalate when necessary.

🖥️ Equipment Check & Maintenance

• Inspect, maintain, and troubleshoot IT hardware (laptops, screens, cables, accessories).
• Repair or replace damaged equipment when feasible.
• Clean and reconfigure returned devices for reuse.

📦 Inventory & Logistics

• Monitor and manage the stock of IT equipment and accessories.
• Keep accurate records of incoming and outgoing hardware.
• Ensure proper asset tagging and traceability of all devices.

Candidate Profile

• 1–2 years of experience in a similar role (local IT support, helpdesk, technician).
• Comfortable handling and repairing IT hardware.
• Good knowledge of Windows operating systems and standard office tools (Office 365, Teams, Outlook).
• Strong problem-solving mindset with the ability to work independently.
• Excellent communication skills in English (spoken and written).
• Well-organized, service-oriented, and dependable.