Director of Account Management

North Jersey

$100,000 + Bonus



Our client is seeking an experienced and process-driven Director of Account Management to lead our account management team and drive client success for our organization. This strategic leadership role requires a seasoned professional with a proven ability to manage people, optimize processes, and foster strong client relationships.

Responsibilities:

• Oversee a team of 4 direct reports and 16 indirect reports, providing direction, mentorship, and performance management to ensure team alignment with company goals.
• Develop, implement, and refine account management processes to enhance efficiency, client satisfaction, and retention.
• Collaborate with sales, marketing, and product teams to align account strategies with organizational objectives.
• Monitor key performance indicators (KPIs) to assess team productivity, client health, and revenue growth, adjusting strategies as needed.
• Serve as the escalation point for complex client issues, ensuring timely resolution and maintaining high service standards.
• Drive account expansion by identifying upsell and cross-sell opportunities within existing client portfolios.
• Conduct regular team meetings, training sessions, and one-on-one coaching to foster a culture of accountability and continuous improvement.
• Prepare and present reports on team performance, client status, and strategic initiatives to senior leadership.

Qualifications:

• Bachelor’s degree in Business, Management, or a related field; advanced degree preferred.
• Minimum of 5 years of experience managing people, with a demonstrated ability to lead and inspire diverse teams.
• Proven track record of managing at least 4 direct reports and overseeing larger indirect teams (e.g., 16+ individuals).
• Strong process orientation, with expertise in designing and implementing scalable workflows.
• Exceptional leadership, communication, and interpersonal skills to build trust with team members and clients.
• Analytical mindset with the ability to leverage data to drive decisions and improve outcomes.
• Experience in account management, client services, or a related field, preferably in [industry/sector].
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.