Claims and Compliance Team Leader
Brooklyn, NY
$100,000 - $200,000+ (Depending on experience)
Our client is seeking a dynamic and detail-oriented Claims and Compliance Team Leader to guide a team of competent professionals responsible for client onboarding, client communication, analyzing compliance data, guiding clients through the compliance process, compliance reviews, and claims processing. This leadership role requires a mix of hands-on execution, team management, process development, and client interaction. The ideal candidate will be proactive, organized, and committed to continuous learning and operational excellence.
Responsibilities:
Team Leadership
- Lead, support, and mentor a team of compliance and claims professionals
- Assign tasks, monitor performance, and provide feedback
- Foster a collaborative, high-performance team environment
- Uphold the company's values of forward-thinking and client-centric service
Compliance Oversight
- Oversee setup of new clients in compliance software systems
- Review insurance certificates and policies to verify alignment with client requirements
- Ensure timely and accurate client communications and reporting
- Support the team in delivering insightful compliance reviews and reports
Claims Management
- Design, implement, and improve claims processing protocols
- Ensure claims are processed efficiently, accurately, and in alignment with company standards
- Act as a point of contact for complex claims issues and escalate as needed
- Work cross-functionally to ensure consistent service and timely resolution
Client Relations
- Maintain strong client relationships through professional communication and timely support
- Lead client review meetings, addressing compliance and claims-related topics
- Represent the company with integrity and expertise
Continuous Improvement
- Identify opportunities to streamline workflows and enhance team efficiency
- Stay current on industry standards, insurance regulations, and compliance best practices
- Promote ongoing learning and knowledge-sharing within the team
Qualifications:
- Experience in P&C insurance, claims, and/or compliance roles
- Prior experience in a team leadership or supervisory capacity
- Strong understanding of commercial insurance (certificates, policies, claims)
- Excellent organizational and communication skills
- Comfortable working with compliance software and managing workflows
- Analytical mindset with attention to detail