Intake Coordinator

Brooklyn, NY (On-Site)

$25 - $35 per hour (based on experience)

About the Role

Are client is seeking a detail-oriented, compassionate, and organized Intake Coordinator to join our Client Intake Team. This role is essential in creating a positive first impression for clients, ensuring smooth onboarding, collecting required documentation, and coordinating communication between clients, case managers, and internal departments. The ideal candidate is professional, patient, and thrives in a fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for new clients during the intake process.
• Conduct intake interviews to gather necessary information and assess client needs.
• Accurately enter and maintain client information in the company database or CRM system.
• Review and collect documentation required for program eligibility or services.
• Communicate clearly with clients regarding next steps, expectations, and scheduling.
• Collaborate with case managers and other team members to ensure a smooth transition for new clients.
• Maintain confidentiality and adhere to all compliance and privacy guidelines.
• Track and follow up on outstanding information or documents.
• Assist with front desk support as needed, including answering phone calls and emails.
• Identify and escalate urgent client needs to appropriate staff.

Qualifications:

• Previous experience in intake, customer service, administrative support, or a related field (experience in social services or healthcare is a plus).
• Strong interpersonal and communication skills—both verbal and written.
• Excellent organizational skills with the ability to manage multiple tasks at once.
• Comfortable working in a fast-paced environment with consistent client interaction.
• High level of professionalism, empathy, and patience.
• Proficiency with computers, data entry, and office software.

What We Offer

• Competitive hourly rate of $25–$35.
• Supportive and collaborative team environment.
• Opportunities for growth within the organization.
• On-site training and ongoing professional development.