Intake Coordinator

Spring Valley, NY

$50,000-$65,000

The Intake Coordinator is the initial point of contact for services within the agency. The Intake Coordinator assists the enrollee/family to explore which services the enrollee would be eligible for and refer the enrollee to the appropriate program. The intake coordinator also works with the client/family to apply for necessary programs.

KEY RESPONSIBILITIES

• Serve as initial point of contact for potential clients and their families, responding to inquiries and providing information about the company’s services, policies, and procedures.
• Conduct comprehensive assessment of clients’ needs, including physical, emotional, and social requirements, to determine the appropriate level of care and support.
• Gather necessary information during the intake process, including medical history, current medications, allergies, and any specific care preferences and requirements.
• Collaborate with clients, their families, and nursing team staff to develop personalized care plans that alight with the client’s goals and needs.
• Assist current clients with applying for additional services when eligible.
• Maintain accurate and up-to-date client files, including insurance information, consent forms, and other relevant documentation.
• Establish and maintain positive and professional relationships with clients, their families, and other stakeholders, demonstrating empathy, active listening, and effective communication skills.
• Ensure compliance with the regulatory requirements and company policies related to client records and confidentiality of information.
• Participate in regular meetings and training sessions to stay updated on industry trends, best practices, and changes in regulations.
• Other duties as assigned.

Qualifications

• High School Diploma
• At least 1 year of work experience.
• Strong communication skills with the ability to engage patients warmly and professionally.
• Excellent problem-solving skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Bilingual in Yiddish a plus