Job Title: Operations Manager

Location: Brooklyn, NY (On-Site)

Employment Type: Full Time

Salary Range: $75,000 – $95,000 (commensurate with experience)

About the Role

Are client is seeking a high-energy, people-focused Operations Manager to oversee daily operations and lead a team of case managers. This individual will play a key role in driving growth, improving internal processes, and cultivating a positive, high-performance team culture. The ideal candidate thrives in fast-paced, high-pressure environments and brings strong emotional intelligence, problem-solving skills, and operational discipline.

Key Responsibilities

• Provide day-to-day supervision, guidance, and performance management for a team of case managers.
• Ensure caseloads are handled efficiently, accurately, and in compliance with company standards.
• Develop and implement operational strategies to improve workflow, productivity, and overall program outcomes.
• Foster a supportive, collaborative, and motivating environment for staff.
• Conduct regular team meetings, coaching sessions, and training to build skills and drive professional growth.
• Monitor key performance indicators (KPIs) and report progress to senior leadership.
• Troubleshoot operational issues quickly and effectively, ensuring minimal disruption.
• Maintain strong communication with internal departments to support organizational goals.
• Ensure client and staff satisfaction through strong leadership, presence, and problem resolution.
• Keep the team accountable, organized, and aligned with company policies and mission.

Qualifications

• 2+ years of operations, team management, or supervisory experience (preferably in a case management, social services, healthcare, or client-services environment).
• High emotional intelligence with the ability to build rapport, motivate teams, and handle sensitive situations with professionalism.
• Proven ability to perform in high-pressure, fast-paced settings.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to identify gaps, improve processes, and contribute to company growth.
• Proficiency in basic office software and tools (Microsoft Office, Google Workspace, CRM systems, etc.).

What We Offer

• Competitive salary within the $75,000–$95,000 range.
• Opportunities for professional growth and leadership development.
• Supportive management and a collaborative team environment.
• The chance to make a meaningful impact on staff performance and organizational success.