THE COMPANY

Headquartered in Milpitas, this calibration services provider plays a critical role in helping high-tech manufacturers maintain ISO compliance and ensure equipment precision. With a strong focus on the semiconductor, RF/microwave, optics, and medical device industries, the company delivers reliable on-site calibration services to some of the world’s leading technology firms. Known for its calm, organized work environment, the team is respected for its professionalism, dependability, and drama-free culture. Clients trust the accuracy and consistency of its services, making the company an indispensable partner in the hardware lifecycle of the region’s top innovators.

THE ROLE

The Account Manager will be responsible for a portfolio of established clients who rely on recurring annual calibration services. This is a highly operational, relationship-driven position that demands strong attention to detail — perfect for someone who thrives in structured environments and takes pride in delivering accurate, timely service. Based full-time and on-site at the Milpitas, CA headquarters, this role reports directly to the CEO and is central to sustaining client satisfaction, coordinating services, and supporting account growth.

Key responsibilities include:

• Proactively monitoring upcoming service needs and reaching out to clients
• Requesting purchase orders and coordinating scheduling with technical teams
• Overseeing deliverables, managing documentation, and uploading service certificates
• Preparing and distributing client reports
• Identifying opportunities for growth within existing accounts (new contacts, labs, or expanded scopes)

Note: This is not a sales or prospecting role — the focus is on retaining and expanding long-term, high-value relationships.

THE IDEAL CANDIDATE

The right candidate brings together technical knowledge with excellent coordination and communication skills. They are steady, thoughtful, and dependable — someone who takes satisfaction in smooth operations and lasting client partnerships.

Qualifications include:

• 4+ years in account management, customer success, or B2B service roles
• Experience in electronics, semiconductors, RF, or related technical fields
• Strong written and verbal communication, with a focus on professional email correspondence
• Meticulous attention to detail — accuracy in scheduling, documentation, and tracking is essential
• Proficiency with Microsoft Excel, Word, Outlook, and Salesforce
• Bachelor’s degree in Business, Communications, or a related field
• U.S. citizenship and current Bay Area residency
• Experience managing recurring or annual service schedules
• Ability to work effectively with technical clients (engineers, lab managers)
• Familiarity with calibration, ISO standards, or on-site service models

THE BENEFITS

• Base Salary: $100,000
• Bonus Potential: $20,000–$35,000 (based on retention and upsell success)
• Total Compensation: $120,000–$135,000
• Benefits: Health insurance, vision, 401(k)
• Schedule: Monday–Friday, 8:00 AM to 5:00 PM
• Location: On-site in Milpitas, CA (no remote/hybrid option)
• Employment Type: Full-time, W2 or contract

If you thrive in a structured, professional environment and enjoy cultivating long-term relationships with some of the Bay Area’s most advanced technology teams, this position offers a rare opportunity for stability and sustained career growth.