Software Business Analyst 

Montebello, NY

$120,000 - $150,000+

We’re seeking a Client Product Owner / Software Business Analyst who thrives at the intersection of business strategy, CRM systems, and custom enterprise software. This is a strategic and hands-on role that involves leading product strategy, defining software requirements, and optimizing CRM and business workflows. The ideal candidate will work across multiple client accounts, translating business challenges into high-impact digital solutions.

Responsibilities:

• Lead product lifecycle across multiple client accounts—from discovery through delivery.
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• Conduct deep discovery sessions to uncover client pain points, workflows, and system gaps.
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• Analyze business processes with a strategic lens and propose innovative software solutions.
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• Design and optimize CRM systems (Salesforce, Zoho, HubSpot, etc.) to streamline operations and improve automation.
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• Translate business needs into product strategies, user stories, system flows, and features.
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• Collaborate with developers and project managers to prioritize and execute software builds.
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• Validate and test features for accuracy, performance, and usability prior to delivery.
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• Maintain product backlogs and roadmaps aligned with business goals and timelines.
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• Act as a liaison between business stakeholders and technical teams.
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• Stay current on CRM trends, automation strategies, and enterprise software best practices.

Qualifications:

• 3–5+ years of experience as a Product Owner, Business Analyst, or CRM Systems Consultant.
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• Strong understanding of CRM platforms (Salesforce, Zoho, HubSpot, or similar).
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• Experience managing multiple enterprise software initiatives simultaneously.
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• Ability to challenge assumptions, solve complex problems, and create scalable solutions.
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• Strong communication and collaboration skills across business and technical teams.
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• Hands-on experience with software development lifecycles, QA testing, and backlog management.
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• Proficiency in tools such as JIRA, Confluence, and process modeling frameworks (e.g., BPMN).
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• Detail-oriented, highly accountable, and driven to deliver quality outcomes.