The Director of Coordination plays a pivotal role in ensuring the seamless operation of our caregiver coordination efforts, directly impacting both client satisfaction and caregiver success. Acting as the central point of accountability, you’ll lead and empower a diverse, high-performing team responsible for intricate caregiver scheduling, effective communication, comprehensive service coverage, and swift incident resolution. This hands-on leadership position will drive team performance and optimize coordination outcomes, ensuring efficient and compliant service delivery. You’ll collaborate closely with internal departments, caregivers, and leadership to maintain operational excellence, proactively address challenges, and communicate progress effectively. This is a high-impact position ideal for someone who thrives in a dynamic, team-oriented healthcare environment.

Key Responsibilities:

• Lead, manage, and support a team of coordinators, fostering their growth and ensuring excellence in caregiver scheduling, client relations, and daily service delivery.
• Develop and enforce robust processes to ensure timely and accurate matching of caregivers to patients, guaranteeing adequate coverage for all shifts, including emergency or last-minute changes.
• Implement and monitor systems for timely documentation, communication logs, and visit confirmations, ensuring service delivery consistently meets agency standards and DOH regulations.
• Oversee the smooth operation and integration of all coordination systems and workflows, including timely and accurate payroll processing for all field staff while maximizing billing.
• Serve as the primary point of contact for escalated or complex coordination issues, providing effective resolutions and fostering a culture of accountability, teamwork, and exceptional customer service.
• Collaborate with cross-departmental stakeholders to align coordination goals with overall agency objectives and enhance operational efficiency.
• Analyze operational reports (e.g., missed visits, overtime, coverage issues) to identify trends, optimize resource allocation, and drive continuous process improvement.

Requirements:

• Strong organizational, planning, and time management skills, with the ability to manage multiple priorities and deadlines in a high-volume, fast-paced environment.
• Excellent communication and interpersonal abilities, capable of leading, coaching, and resolving conflicts within a multicultural, multilingual team.
• Collaborative mindset with proven leadership experience (minimum 3 years) in managing teams, promoting knowledge sharing, and fostering a positive team environment.
• Proficiency in troubleshooting and supporting coordination platforms, ticketing systems, and Microsoft Office Suite (especially spreadsheets), demonstrating a tech-savvy approach.
• Ability to embrace challenges, take ownership of results, and represent the agency professionally as a visible, accessible leader.
• High emotional intelligence, cultural awareness, and a ‘can-do’ attitude with the ability to think outside the box.
• Demonstrated experience with caregiver scheduling, service coverage, grievances, investigations, and overall team performance management.
• Familiarity with audit preparation, compliance standards, incident reporting, and plan of correction development.
• Homecare experience in Coordination or HR (Coordination strongly preferred) with a solid understanding of LHCSA regulations and Medicaid eligibility/ineligibility.
• Full-time, on-site commitment with after-hours availability for urgent matters.
• Preferred: Experience working with waiver programs, service expansion, contract implementation, or start-up operations.
• Preferred: Multilingual (Spanish or Yiddish), strong Excel skills and experience using tools like Smartsheet.
• Preferred: Experience creating or delivering soft skills trainings, familiarity with recruitment, retention strategies, and caregiver engagement.
• Preferred: Contributed to or led QA processes, internal audits, or process improvement initiatives.
• Preferred: Comfortable working with diverse client populations and creating culturally competent workflows.
• Preferred: Skilled in drafting policy updates, outlining workflows, training materials, or coordinator handbooks.

 Location: Brooklyn, NY (On-site)

💼 Type: Full-time

💰 Salary: $110,000–$130,000/year

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