If you want to work in an innovative, and fast-paced environment, you're the perfect candidate for this job, especially if you are creative with a talent for solving both routine and unique problems. To succeed in this position, you will need to support corporate customers, in a highly visible role that has a positive impact on both the customer and the our company.

This VoIP Customer Support position is based in Inwood, NY, near JFK, within close walking distance of the LIRR Inwood station and is a full time and permanent opportunity.

Responsibilities

• Provide new and existing customers with stellar customer service experiences as the 1st point of contact with our company.
• Provide basic level 1 technical support for any issue customers experience and walk customers through a solution.
• Correspond and follow up on high ticket volumes via emails, chat and calls from our customers.
• Effectively resolve or escalate customer queries in a considerate, accurate, and timely manner.
• Compose thoughtful, personalized responses for a variety of consumer requests.
• Use critical thinking skills to answer and solve inquiries, requests and problems, always looking to achieve quick and efficient resolution.
• Identify recurring technical issues and propose solutions to address the root of the problems.
• Effectively multi-task; quickly responding to requests in addition to current tasks being performed.

Qualifications

• Excellent written and verbal communications skills along with an ability to handle all interactions with clients with professionalism.
• Ability to listen and understand the customer’s needs before “telling” or “suggesting” anything, ensuring that the customer is receiving a solution that truly adds value and leads to customer satisfaction.
• Technical, troubleshooting and analytical skills.
• Work experience in a customer service field, with experience in a technical support role in SaaS, Networking, or telecommunications environment (preferred).
• Understanding of basic networking concepts.
• Support / service ticketing system experience desired (Zoho a plus).
• Proficiency with Microsoft Office (Word and Excel) / Google Apps is a must.
• Strong organizational and interpersonal skills.
• Ability to simplify complex problems and craft solutions
• Ability to understand networking and monitoring tools

Location: Inwood, NY

Salary: $40K-$60K

To apply or for more information, please email your resume to Sophia@SwiftStaffingGroup.com with the subject line "Entry Level IT - Job ID #2441411."

To get the "full list" of the current career opportunities, WhatsApp 732-800-7633 

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