A leading manufacturing company is looking for an experienced Customer Service Manager to lead and elevate their Dealer Support team. This role is critical in driving team performance, streamlining service delivery, and strengthening nationwide dealer relationships.

The ideal candidate is a results-driven leader who thrives in cross-functional settings, uses KPIs to optimize performance, and can build scalable processes that improve the overall dealer experience. You’ll oversee service operations, guide team development, and collaborate with Sales, Production, and Operations to proactively solve challenges.

Key Responsibilities:

• Lead, coach, and manage the Dealer Support team to achieve performance goals.
• Ensure the team understands core business functions, including shipping, production, and accounting.
• Oversee accurate order entry and timely resolution of dealer issues.
• Foster dealer satisfaction through clear, professional communication.
• Collaborate cross-functionally with Sales, Production, and other departments.
• Use KPIs and data analysis to improve service metrics like response time and order accuracy.
• Develop training programs to enhance product knowledge and service standards.
• Grow the team through strategic hiring, coaching, and individual development plans.
• Launch dealer surveys, track feedback, and resolve recurring issues.

Qualifications:

• Proven leadership experience managing large teams in customer service or support, preferably in manufacturing or home improvement industries.
• A history of driving growth, increasing efficiency, and improving customer satisfaction.
• Strong communication and coaching skills with the ability to hold teams accountable.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in leveraging KPIs and data for operational improvements.
• Familiarity with EOS (Entrepreneurial Operating System) is a plus.

Location: Newark, NJ (On-site)

Type: Full-time | Monday–Friday, 8:00 AM–5:00 PM EST

Salary: $140,000–$180,000/year

To apply, send your resume to Yisroel@SwiftStaffingGroup.com with the subject line:

“Customer Service Manager – Job ID #3325642”

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