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Business Operations Support Specialist
Novi, MI
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HiFyve is hiring a Business and Operations Specialist in Novi, MI.



Location: Novi, Michigan

Salary: $115K-$130K

Full Relocation assistance available


We Offer:

  • Competitive salary
  • Health and wellness benefits, including medical coverage through Blue Cross Blue Shield and mental health benefits
  • Disability insurance
  • Paid Time Off (PTO)
  • Retirement plan, including 401(k) with employer contributions
  • Personal and professional growth opportunities
  • Employee appreciation events and recognition awards
  • Employee wellness initiatives
  • Employee feedback and suggestion forums


Job Responsibilities:

  • Troubleshoot user issues within Microsoft Dynamics 365 Finance & Operations (D365), including occasional night and weekend incidents.
  • Communicate with third-party support as needed to resolve system issues.
  • Collaborate with users to identify software development opportunities and system improvements.
  • Document existing business processes, create user training materials, and conduct training sessions.
  • Lead process improvement projects as needed.
  • Design and modify business workflows within D365 to optimize business operations.
  • Configure new and existing D365 features to align with evolving business needs.
  • Assist with User Acceptance Testing (UAT) for system modifications and new developments.
  • Manage user access and permissions within D365.
  • Support gap/fit analysis for new acquisitions and legacy software transitions.
  • Must be willing to travel 30%.

Qualifications and Skills:

  • Bachelor’s degree in Computer Science, Business, Supply Chain, or Finance (or equivalent experience in these fields).
  • Preferably, 1+ years of experience with Microsoft Dynamics 365 Finance & Operations.
  • Experience in supply chain, manufacturing, finance, or accounting is a plus.
  • Preferably, 1+ years of experience documenting functional requirements, workflows, and translating business/functional needs into technical specifications.
  • Strong verbal and written communication skills are essential.



If you or anyone you know are interested apply here or reach out to leslie.botkin@hifyve.com


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